HELP WITH YOUR CHOICE
Frequently asked questions
Check compatibility before ordering, and read the complete delivery and return terms for your purchase.
How do I choose the correct replacement bulb?
Match the voltage, base, wattage and stated compatibility to your strand. The catalogue includes different G40 LED and incandescent bulbs. A similar globe shape does not make them interchangeable.
Compare bulb specificationsCan a 120 V G40 bulb be used with a solar string?
The listed G40 1 W 120 V LED bulb is explicitly described as unsuitable for solar-powered light strings. Check the exact bulb and strand specifications before selecting a replacement.
Are batteries and adapters included?
Included parts vary by item. For example, the three-piece window silhouette lights list three AAA batteries as required but not included. Check the selected product description for its power supply and contents.
How long does delivery take?
The Shipping Policy separates handling time from shipping time and lists different services by destination and product. Review those estimates and charges before ordering; they are not a single guaranteed delivery date.
Read the Shipping PolicyHow do I request a return?
The policy allows a request within 14 days of receiving an order, subject to conditions and exclusions. It excludes customised items, accessories and certain large orders. Return shipping and restocking charges may apply. Contact support for instructions before returning anything.
Read all return conditionsWhere can I ask a product or order question?
Email [email protected] with the product link or order reference and a description of what you need.
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